Refund Policy

At lifecodecosmeticsyour satisfaction is our top priority. We are committed to providing high-quality products and services, and we strive to ensure a secure and trustworthy shopping experience. If you are not completely satisfied with your order, the following refund policy outlines the applicable terms and procedures.

1. Return Period

We accept return requests within [7 – 14] days from the date of receiving the product, provided that:

  • The product is unused and in its original condition.
  • It is returned in the original packaging with all accessories and tags.
  • A purchase receipt or proof of payment is provided.

2. Non-Returnable Items

Refunds or returns are not accepted for the following items:

  • Digital or downloadable products
  • Opened health or beauty products
  • Customized or made-to-order items
  • Gift cards or promotional vouchers

3. Refund Procedure

To begin the return process, please contact us via:

📧 info@pertydore-usa.com
📞

Kindly provide your order details and photos showing the product’s condition (if applicable). We will respond within 1–2 business days to confirm return eligibility and provide shipping instructions

4. Shipping Costs

  • If the return is not due to an error by Lifecodecosmetics (e.g., a change of mind or incorrect order by the customer), the customer will bear the return shipping cost.
  • If the return is due to an error by Lifecodecosmetics (e.g., damaged or incorrect item), we will cover all return shipping fees.

5. Refund Processing

  • Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be issued to your original payment method within [3–7 business days].
  • Bank or payment provider processing times may vary.

6. Exchanges

We offer exchanges only for items that are defective or damaged. If you wish to request a replacement, please contact us first.

7. Cancelled Orders

  • You may cancel your order before it has been shipped without any charge.
  • If the order has already been shipped, our standard return policy will apply.

8. Contact Us

If you have any questions regarding refunds, don’t hesitate to contact us:

📧 info@lifecodecosmetics.net